This case study describes work Manika Gupta led in-house in a previous role. The company is not named.
At a glance
| Company | A global banking-technology provider selling lending software to financial institutions |
| Market | Banks and lenders in the US, EMEA and APAC |
| Challenge | Product pages written in internal language, with little visibility for the terms buyers used |
| Approach | Search-intent research, page restructure, content quality standards and conversion paths |
| Result | An organic enquiry from the page became one of the largest deals of the following year |
The challenge
Enterprise lending software is a considered purchase. Buyers at banks research for months, compare vendors carefully and involve many stakeholders before speaking to sales.
The product pages, however, were organised around how the company described its own modules rather than how buyers described their problems. Key pages were hard to find for the terms prospects used, explained features more than outcomes, and offered few clear next steps for a buyer who was still researching.
The approach
1. Start from buyer language
Search and competitor research identified the questions and phrases bank buyers used when looking for loan origination solutions, and where competitors were already visible.
2. Restructure the page around intent
The loan origination page was rebuilt so that it answered the main buyer question first, then covered business outcomes, capabilities, proof and common questions, in a clear heading structure that both buyers and search engines could follow.
3. Hold content to a quality standard
Pages were optimised with an SEO content platform and kept to a consistently high content-quality score, then reviewed regularly as search behaviour and competitors changed.
4. Connect search to the funnel
Organic visitors had clear, relevant next steps, and enquiries from the page flowed into the CRM so that sales could see where opportunities came from.
The result
An enquiry that arrived organically through the loan origination page in one year developed, through the usual long enterprise sales cycle, into one of the company's largest deals the following year.
What this shows
- Search influences enterprise deals, not just traffic. For high-value B2B software, a single well-matched enquiry can outweigh a large volume of low-intent visits.
- Attribution needs patience. Long sales cycles mean the value of search work often appears in a later financial year. Tracking the original source in the CRM made the connection visible.
- Buyer language beats internal language. Pages written in the words buyers use are easier to find and easier to trust.
Key takeaways
- Build product pages around buyer search intent, with the answer first.
- Pair SEO with proof and clear next steps for researchers who are not ready to talk yet.
- Track original lead source through the whole enterprise sales cycle.